Should I just buy a new All In One?

[catp427]

Hi, So the shelf above my computer fell onto my desk and crashed into my All In One.  When I booted it up there are colorful vertical lines on the right hand side of my screen that will not go away.  Only goes halfway down the screen inside a blank box.  Looks like the thing that comes up for coders or programmers.   I've done the normal troubleshooting and I cannot get it to go away.  It blocks the upper right hand corner so I cannot see what I'm clicking on.  However, the computer is fully functional!  

Does it make sense to just buy a new computer?

Thank you, Cathy P

[NonSequitur777]

@catp427,

Welcome to our HP Community forum!

I'm sorry to hear about the accident with your HP All-in-One 24-dd0000a -that sounds frustrating!

From what you describe (colorful vertical lines inside a blank box, only on part of the screen, but the computer itself still working), it definitely sounds like the LCD panel itself was physically damaged when the shelf fell. In these cases, unfortunately, no software troubleshooting will fix it, because the display hardware is cracked or internally fractured.

Your options:

• Option 1: Replace the screen.
  You can replace just the LCD screen without buying a whole new computer. The panel (and possibly the digitizer if it’s a touchscreen model) would need to be replaced.

  • Replacing the LCD screen is an advanced project. If you choose to have it replaced in a local PC repair shop, this could cost anywhere between $100–$200 on the low end, just for parts, not including labor.

• Option 2: Buy a new computer.
  If the cost to repair comes close to half the price of a new system (or if your PC was already getting old or slow), buying a new PC might make better sense long-term.

Quick rule of thumb:

If the system is otherwise in great shape and you love it → consider repairing.

On the other hand, your HP All-in-One 24-dd0000a (7WY98AV) was first released around mid-2020, specifically June–July 2020.  That means that your AIO is probably about 4–5 years old now, perhaps you should be thinking about upgrading → new computer time.

If you lean towards replacing, shop around, there are some great options out there!

Kind Regards,

NonSequitur777

[catp427]

Thank you for answering so quick.  I do feel like just buying a new all-in-one makes sense.  

[NonSequitur777]

@catp427,

Sensible decision!

Kind Regards,

NonSequitur777