Suddenly off and display on screen the msg like your device ran into a problem and needs to restart

[Keshav40]

Product name : 14-dv1001TU

[Max3Aj]

@Keshav40, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. I'm here to help you with the issue you're facing on your HP Pavilion 14-dv1001TU, where the device suddenly shuts down and displays the message:

"Your device ran into a problem and needs to restart."

This message typically indicates a Blue Screen of Death (BSOD) error, which can be caused by hardware issues, driver conflicts, or corrupted system files. Let's go through a few steps to diagnose and resolve the issue:

Perform a Hard Reset

1. Turn off the laptop.
2. Disconnect all external devices (USB drives, printers, etc.).
3. Press and hold the Power button for about 15 seconds.
4. Reconnect the power adapter and turn on the laptop.

Check for Windows Updates

1. Go to Settings > Windows Update.
2. Click Check for updates and install any available updates.
3. Restart your PC after updates are installed.

Run HP Hardware Diagnostics

HP provides built-in diagnostics to check for hardware issues.

1. Turn off the laptop.
2. Turn it back on and immediately press Esc repeatedly, then press F2 to open HP PC Hardware Diagnostics.
3. Select System Tests > Quick Test (or Extensive Test for a deeper check).
4. Follow the on-screen instructions.

Run System File Checker

1. Open Command Prompt as Administrator.
2. Type the following command and press Enter:sfc /scannow
3. Wait for the scan to complete and follow any repair instructions.

Update Drivers via HP Support Assistant

1. Download and install HP Support Assistant if not already installed: HP Support Assistant | HP® Support
2. Open the app and check for updates under My devices > Updates.
3. Install all recommended updates. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support