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NSILVIS
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Message 1 of 2
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Solved!

TOUCH SCREEN NOT WORKING

HP Recommended
24-g214 AIO 2017
Microsoft Windows 10 (64-bit)

touch screen not working

I had to put in a new hard drive with win10 and when I go into hp support and drivers it's not showing anything for drivers for the touchscreen. I looked into the device manager and it's not showing anything under human interface devices FOR PEN N TOUCH.

I have tried all the solutions and nothing is working. So what I need is the driver number or where I can download the driver for it. It's a hp AIO 24-g214 ser# [personal info removed], P/N Z5L78AA#ABA

THANKS NICK

 

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@NSILVIS

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The touchscreen uses the Windows built-in drivers and there is no specific driver from HP.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@NSILVIS

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The touchscreen uses the Windows built-in drivers and there is no specific driver from HP.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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