The Display setting is stuck below 720p when it's supposed to be a 4k machine.

[Steve_W73]

Whenever I try to change the display setting to HD it fails to change. There are no error messages and the support assistant tells me that I already have the latest drivers installed.

[sandytechy20]

@Steve_W73

Welcome to HP forums, I see that you are unable to change the resolution settings.

Provide the complete product number or the complete product details?

Meanwhile:

Update the BIOS

Refer this HP document for the steps to update the bios:- Click here

Uninstall the graphics card driver and restart the computer.

1. Click Start, then type device in the search field. Select the Device Manager application from the search results list.

2. In the Device Manager window, select Display adapters.

3. Right-click the device, and select Uninstall.

4. Then restart the computer.

Reply with the requested information for further assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Steve_W73]

I reinstalled the latest BIOS and restarted. Then I uninstalled the display driver and restarted. However the resolution is still stuck below 720p. 

[sandytechy20]

@Steve_W73

Thanks for the reply.

I appreciate your time and effort.

Provide the complete product number or the complete product details to find an accurate solution for this issue.

Cheers.