The camera of HP envy 360 is not working within the 1.5 yrs of purchase

[Aachal071982]

The camera of laptop HP ENVY 360 is not working within the 1.5 yrs of purchase. Plz let's me know any solutions regarding it. 

[Hawks_Eye]

Hi @Aachal071982 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand your laptop camera is not working.

Please check and simply slide the privacy camera switch on/off on the right side of your HP Notebook PC or press the webcam shutter key.

If not, please follow the steps below:

Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging devices and select Scan for hardware change.

Try updating the BIOS and webcam drivers on the PC and check if it helps.

Try the steps recommended below and check if it helps.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

Also, try running the hardware diagnostic test on your PC and check if the webcam on your PC is functioning correctly.

For more detailed steps on how to troubleshoot camera issue, please click on the link below:

HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye