There is a power but the screen does not open

[Trish_]

The laptop won’t open but the power button is on

[Hawks_Eye]

Hi @Trish_ 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If the computer does not start, the LED lights do not glow, and the display is black,

you can perform one or more of the following actions to resolve the no power issue:

(Click on the blue letters to get more details about each step)

Examine the adapter and power cord for physical damage

Test the power from the AC wall outlet to the notebook connector

Start computer using the battery only

Check that the lid switch moves freely

When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.

If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery.

If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board.

If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Computer beeps or a light blinks during startup | HP® Support

If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye