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Aso_Khodaie
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Touch Inverted

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HP Pavilion All-in-One - 24-r003ne
Microsoft Windows 10 (64-bit)

after install windows 10 64 bit 2004 touch is inverted

please Help Me Tnx

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praveen196
HP Support Agent
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@Aso_Khodaie Welcome to HP Community!

 

I understand that the touchscreen is not working.

 

Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on BIOS screen (Accessed by tapping on F10 while restarting the computer) or if you have issues with the keyboard or unable to reach the BIOS: 

 

I recommend running a hardware test on the touchscreen to be sure since it isn't working in the BIOS, please use the below steps to perform the test: 

 

Hold the power button for at least five seconds to turn off the computer. 

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 

On the main menu, click Component Tests. 

The Component Tests menu displays. 

Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. (This test is currently not available in the Windows version of the hardware diagnostics.) 
To run the test, click Touch Screen, and then click Run once. 

If the test fail, please capture the 24 character failure ID and revert with the details.  

 

If it works on bios and the above tests pass, try checking if it works in safe mode

Also, reinstall the display drivers, install the latest updates for the display adapters and BIOS,  

if the issue persists,  you could reinstall the windows using the recovery partition or the recovery media to fix the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Aso_Khodaie
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hi dear friend

thanks for all the tips

If possible, give me more help to solve my problem I installed Windows 10 version 2004 After installing Windows 10, I updated the Touch firmware, which I noticed the computer touch is inverted. pls help me for new firmware touch fix problem tbx

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Aso_Khodaie
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the touch is good working but touch is inverted after windows 10 and update firmware touch

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Riddle_Decipher
HP Support Agent
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@Aso_Khodaie Please respond with the test results,

that said, here're two ways to resolve this issue:

 

Method 1: I suggest you to run the hardware and devices troubleshooter by following the steps below and check if the issue is resolved.

  1. Press Windows logo key on the keyboard, type troubleshooter and select the top most search result.

  2. Click on View all from left side panel of the screen.

  3. Select Hardware and Devices, click on Advanced option and check Apply repairs automatically option.

  4. Follow the on screen instructions.

Method 2: If the issue persist, uninstall the mouse drivers manually from the device manager by following the steps below and check if the issue is resolved.

  1. Press Windows key + X and click on Device Manager.

  2. Expand Mice and other pointing devices option.

  3. Right click on the touchpad/mouse driver and select Uninstall option.

  4. Restart the computer for the PC will reinstall the device driver automatically and check if the changes are effective.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Aso_Khodaie
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Thanks for the tips

But I tried all these solutions, unfortunately it did not work

Thank you for coming up with a new solution

I even reinstalled Windows and updated the BIOS again

The only solution is a new firmware touch for fix this problem

Thank you for helping me solve this problem

tnx

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praveen196
HP Support Agent
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@Aso_Khodaie

 

Thank you for the update.

 

We are happy to hear that you have resolved the issue.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

 

 

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