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‎12-17-2021 01:40 AM

HP Recommended
Product: HP Envy All In One 27-P014
Operating System: Microsoft Windows 10 (64-bit)

My Touch Screen stopped working right after Warranty expired. My screen would freeze and small circles would appear everywhere and the mouse would not function. I saw some posts from other people with same problem and was suggested to disable the Touch Screen Driver. I did that and it worked fine for several months.

 

I just did a complete fresh install of Windows 10 and the problem came back. Again I disabled the Touch Screen driver, however, not the driver starts again every time I re-boot. I can disable it again but as I said it's difficult to operate the mouse and the screen freeze.

 

So... My question is. Can I use the Delete Touch Screen Driver option instead of the disable or will that prevent the monitor from working? And\or would that driver keep installing on reboot? 

Thanks,

LD

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