Touch Screen Quit Working

[michelle791]

I have spent hours going over messages boards and suggestions trying to get our touch screen to work again. It does not show up under the HID. I tried to find somewhere to reinstall, didn't work. I did, however, get it to work for a few minutes but seems like once I start using the mouse it quits working. Previously we had both going at the same time. I did the test where you restart and go into the restart menu. I did the testing on the touch screen and it all worked. I checked all areas for updates and it's all updated.  Please help me figure out how to get it on and keep it going. thanks!!!!

[Riddle_Decipher]

@michelle791 Welcome to HP Community!

Did you check if the touchscreen works in the BIOS Screen? 

• This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
• If it doesn't work, this could be a hardware malfunction.
• If it works, please use the HP website to download all the latest drivers for your device using this link: click here

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

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