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michelle791
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Message 1 of 2
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Touch Screen Quit Working

HP Recommended
HP Pavillion All in one desktop

I have spent hours going over messages boards and suggestions trying to get our touch screen to work again. It does not show up under the HID. I tried to find somewhere to reinstall, didn't work. I did, however, get it to work for a few minutes but seems like once I start using the mouse it quits working. Previously we had both going at the same time. I did the test where you restart and go into the restart menu. I did the testing on the touch screen and it all worked. I checked all areas for updates and it's all updated.  Please help me figure out how to get it on and keep it going. thanks!!!!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@michelle791 Welcome to HP Community!

Did you check if the touchscreen works in the BIOS Screen? 

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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