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01-02-2021 04:11 AM
Touch functionality on my touchscreen stopped working around March 20 when I believe the driver was replaced through some upgrade.
Want to get that back working.
The hardware supports it because earlier I was using it regularly.
The display driver is Intel Corporation - Version 184.108.40.20625.
Cant see any device corresponding to touch input
01-07-2021 12:28 PM
I reviewed your post and I understand that the touchscreen is not working on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
01-12-2021 06:20 PM
Thanks for he gudidance .
The model is HP DT AIO 24-Q276in.
The customer support link https://support.hp.com/us-en/product/hp-pavilion-24-q200-all-in-one-desktop-pc-series/15973660/model... does show that it is supposed to have a touchscreen.
However in devicce manager, Human Interface Devices it does not show "Touch""
I bought this on July 1, 2017. The touch screen functionality was working for quite sometime. Sometime in past year and a half (do not remember exact date now) touch functionality stopped working.
I have tried hardware diagostics etc but does not work.
01-13-2021 08:56 AM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
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