Touch Screen stopped working

[RAVIWS]

Touch functionality on my touchscreen stopped working around March 20 when I believe the driver was replaced through some upgrade.

Want to get that back working.

The hardware supports it because earlier I was using it regularly.

The display driver is Intel Corporation - Version 27.20.100.8425.

Cant see  any device corresponding to touch input

Please help

[The_Fossette]

@RAVIWS

I reviewed your post and I understand that the touchscreen is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[RAVIWS]

Thanks for he gudidance .

The model is HP DT AIO 24-Q276in.

The customer support link https://support.hp.com/us-en/product/hp-pavilion-24-q200-all-in-one-desktop-pc-series/15973660/model...  does show that it is supposed to have a touchscreen.

However in devicce manager, Human Interface Devices it does not show "Touch""

I bought this on July 1, 2017. The touch screen functionality was working for quite sometime. Sometime in past year and a half (do not remember exact date now)  touch functionality stopped working.

I have tried hardware diagostics etc but does not work.

Regards

[The_Fossette]

@RAVIWS

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!