Touch Screen stopped working

[SemperAlucard]

About 3 days ago the touch screen completely stopped working. It has been working fine since I brought it home from the Microsoft store a few years ago. I did not do anything to create this malfunction and I did not install anything. It just 

 I have tried the following with no success:

1. System restore and went back as far as I could.

2. Windows update and even installed all of the optional files.

3. Gone into device manager in which it doesn't even list I have a touch screen at all anymore under the HID and I even did the scan for hardware changes to no avail.

Also, stated in PC Info, by the pen & touch it says, 'No Pen or Touch Input is available for this Display'. And I know that is completely wrong because I have been using the touch screen beautifully for years on this All-In-One PC. The only thing left I can think of is to complely wipe my system and start all over in which I really don't want to do that to fix one problem when everything else is working just fine. Lastly, I would have posted this question to support but it no longer lets me do that. Thanks in advanced to anyone who has a solution to this.

[The_Fossette]

Hi @SemperAlucard

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the touchscreen stopped working on your computer.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the product number of your computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2ogsV3Z

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care 🙂

Cheers!

[SemperAlucard]

To answer your questions...

* The product number of my computer is: F3D62AA#ABA

* I have not made any Hardware or software changes.

* I used the HP Support Assistant to try and troubleshoot

I realized now I forgot to mention two other things:

1. I should of mentioned that I did try that Troubleshooting page, the one where you provided the link http://hp.care/2ogsV3Z from HP several times, I inputed my exact computer model, etc and couldn't find anything that would relate to the touch screen in regards to drivers as I was hoping that maybe if I found one the computer would discover it. Although I did find topics in regards to the touch screen and tried it but to no avail nothing worked.

2. I tried the HP PC Diagnostics UEFI program, the one where you reboot and hit the F2 key. I couldn't find anything that would specifically target the touch screen in the menu of that program.

This is so rare for me to not be able to figure out a problem on my PC. I am not giving up but I believe there has got to be a solution! 🙂

[The_Fossette · Accepted solution]

Hi @SemperAlucard

Thank you for the detailed information.

I recommend you to follow the steps in the below article under Screen does not respond to touch, or responds intermittently.

http://hp.care/2ogsV3Z

Let me know how it goes and you have a great day!

Take care 🙂

Cheers!

[SemperAlucard]

I can't believe it worked but, I just did a complete shut down like it said where you pointed me to and everything is back!  I checked device manager under HID and magically it says I have a touch screen again. I also checked PC info and it says I have a touch screen again. I blame this on windows updates... lol! 🙂 Have a great day! 🙂