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RAVIWS
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Message 1 of 4
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Flag Post

Touch Screen stopped working

HP Recommended
HP Pavilion All-in-One - 24-q276in
Microsoft Windows 10 (64-bit)

Touch functionality on my touchscreen stopped working around March 20 when I believe the driver was replaced through some upgrade.

Want to get that back working.

The hardware supports it because earlier I was using it regularly.

The display driver is Intel Corporation - Version 27.20.100.8425.

Cant see  any device corresponding to touch input

Please help

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@RAVIWS

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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RAVIWS
Author
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Message 3 of 4
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Thanks for he gudidance .

The model is HP DT AIO 24-Q276in.

The customer support link https://support.hp.com/us-en/product/hp-pavilion-24-q200-all-in-one-desktop-pc-series/15973660/model...  does show that it is supposed to have a touchscreen.

However in devicce manager, Human Interface Devices it does not show "Touch""

I bought this on July 1, 2017. The touch screen functionality was working for quite sometime. Sometime in past year and a half (do not remember exact date now)  touch functionality stopped working.

I have tried hardware diagostics etc but does not work.

Regards

 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
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@RAVIWS

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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