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normcabrr
New member
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Message 1 of 3
159
Flag Post

Touch Screen

HP Recommended
Microsoft Windows 10 (64-bit)

my HP Pavilion all in one desktop stopped working all of the sudden,  please help me i really need it back

2 REPLIES 2
normcabrr
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

sorry meant to say touch screen not working

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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

Hi@normcabrr, Welcome to the HP Support Community!

 

I came across your post and would like to assist. 

 

I understand that the touchscreen is no longer working and the touchscreen drivers are absent in your HP all one PC. Fabulous diagnostics, spectacular analysis of the issue by you. Kudos to you for that. You have done a remarkable job in troubleshooting this issue. 

 

I request you to let me know the exact model number of your PC. 

Also, mention the exact version of the Windows operating system you're using.

Did any software changes or updates happen prior to this issue?

 

During my research, I came across this HP document that helps in resolving touchscreen related issues: https://hp.care/2l6YMnO

 

Also please download and run the HP Support Assistant tool. This tool will install the required drivers and updates for your HP computer.:

  • Click here to download and install the HP Support Assistant. 
  • Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.

    Figure : Updates in the My PC box

    The Updates window opens.

  • If HP Support Assistant detects updates, a list of updates displays in the Updates available window.

    Figure : Updates window

     Updates window
  • To check for recent updates, click Check for updates and messages.

    HP Support Assistant connects to the HP servers and performs the following actions:

    • Downloads messages and updates

    • Gathers configuration information

    • Analyzes your computer system

    • Prepares an action list

    If HP Support Assistant finds updates, they display in the Updates available window.

    Figure : Updates available window

    Updates available window
    • To postpone or delete a current update, use the following steps.

      1. Next to the message you want to postpone, click Remind me.

      2. Select Tomorrow, One week, or one month, depending on when you want to be reminded.

    • To delete an update, click next to the update.

    • To install the update now, click the Install now icon () next to the update.

    • To review completed and postponed actions, scroll down to the Action log section.

You may restart the computer after the HP support assistant finishes installing the required drivers.

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