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FishStix1
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Touchscreen Desktop Ghosting with Windows 10

HP Recommended
HP Touchsmart 610
Microsoft Windows 10 (64-bit)

My desktop is going crazy with "ghost" clicks. Constantly bombarded with "ghost touching" with touchscreen enabled. Can be working on websites, Excel, Word - dots appear on the screen in random places like it is being touched - the mouse jumps all over the place to diff cells. Opens random websites. moves to different lines in emails and word. The problem lets up with a reboot - but only for a short time - like maybe 5 mins then kicks right back in. I have gone to the Human Interface and disabled the touchscreen - but it reactivates itself on its own or every time there is a restart.  I restart the computer  - it reactivates the driver. I am unable to uninstall the driver. I have cleaned the screen.  Nothing is working other then insane amount of patience in closing windows - I am pulling my hair out as it is making working on anything incredibly difficult. This machine worked perfectly until the upgrade to Windows 10 in May. I am at my wits end - please help!

 

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Riddle_Decipher
HP Support Agent
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@FishStix1 Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on BIOS screen (Accessed by tapping on F10 while restarting the computer) or if you have issues with the keyboard or unable to reach the BIOS:

 

I recommend running a hardware test on the touchscreen to be sure since it isn't working in the BIOS, please use the below steps to perform the test:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the main menu, click Component Tests.
  • The Component Tests menu displays.
  • Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. (This test is currently not available in the Windows version of the hardware diagnostics.)
  • To run the test, click Touch Screen, and then click Run once.
  • If the test fail, please capture the 24 character failure ID and revert with the details.

If it works on bios and the above tests pass, try checking if it works in safe mode.

Also, reinstall the display drivers, install the latest updates for the display adapters and BIOS,

if the issue persists,  you could reinstall the windows using the recovery partition or the recovery media to fix the issue.

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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