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HP Recommended
HP TouchSmart 300-1020 Desktop PC
Microsoft Windows 10 (64-bit)

I have a TouchSmart 300-1020. i got it used. when i first got it the touchscreent worked perfectly. i had to put it in storage for a few months. during that time the original to me hdd that was in the pc has become unaccounted for. I have installed A 256GB 2.5' SSD  and 12gb of sodimm ddr3 ram. I know i am not the as knowledgable of computers but i do possess what i like to think is more than the average pc user. That said, i cannnot for the life of me figure out why the touch screen on this device just will not work. Setting/System/About shows it is pen and touch capable and there seems to be drivers for the touchscreen installed. Any help with this is greatly appreciated. I intend to donate this pc to a friend who has suffered a stroke. He has a hard time with a keyboard and a touchscreen and onscreen keyboard seem to work well enough for him. Neither one of us can afford new and/or purpose built pc's. This as of right now is the only option for my friend. Thanks.

1 REPLY 1
HP Recommended

Hi@cory6177,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Touch Smart Desktop PC Touchscreen Not Working

 

I have a few recommendations 

  • If touch screen does not respond or responds inaccurately please click on this link.
  • Try Calibrate the Touch Screen and Make sure that touch and audio is enabled
  • Click on this link for further steps : https://support.hp.com/in-en/document/c01955508.
  • Use HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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