cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
JoyN1
New member
2 0 0 0
Message 1 of 3
267
Flag Post

Touchscreen and Touchpad not functioning on HP EliteBook x360 830 G6

HP Recommended
HP EliteBook x360 830 G6
Microsoft Windows 10 (32-bit)

Hi community 🙂 

Since a few days, my HP Elitebook is not working properly. The touchscreen does not respond to touch at all and the touchpad functions minimally. I can use the mouse on the touchpad and select things, the scrolling-function using two fingers, as well as the function of showing all open apps via swiping up with three fingers, do not work. I tried to re-enable or re-install the touchscreen via device-manager as proposed by HP, unfortunately, under "human interface" there is no "compliant touch screen", as you can see in the attached picture (in German since I speak German and my laptop is set to German). 

I am unsure if there is something sufficiently wrong with my Elitebook to contact HP for help or if I can fix my issues easily via some reinstallation. The latest windows-update is on my computer, the issues have been present before the update and are now still persisting... 

Thanks in advance for any tips and tricks,

Joy

 

Geräte-Manager.PNG

2 REPLIES 2
nokdu
New member
2 2 0 0
Message 2 of 3
Flag Post
HP Recommended

I have exact same problem (my touchpad does not at all work) with same model - when I had the issue the driver (hidden in the driver management) said error 49 I think? - something about it being not connected. Worst part is that in UEFI mode it accept both my touchscreen input and touchpad. Tried to contact support but their help so far could not solve my issue.  

Was this reply helpful? Yes No
savvy2
Level 7
1,432 1,058 40 105
Message 3 of 3
Flag Post
HP Recommended

you posted laptop to desktop FORUM.

😂

NO warranty answers by me.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation