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‎09-23-2022 10:37 PM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14-dw1000 (1W803AV)
Operating System: Microsoft Windows 11

My touchscreen stopped working for sometime now. I worked for few days last week but stopped again.

  1. I tried uninstall Device Manager - Human Interface Devices - 'HD-compliant touch screen' and restarted the machine. it didn't help.
  2. I tried installing all the devices managers from the HP support site. It still didn't work
  3. BIOS also touch screen didn't work.

Any help would be highly appreciated.

2 REPLIES 2

‎09-24-2022 04:11 AM

HP Recommended

Hello @Sharatsnair 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎09-24-2022 12:26 PM

HP Recommended

please find below the requested details.

 

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
System Model HP Pavilion x360 Convertible 14-dw1xxx
System Type x64-based PC
System SKU 30X64EA#ABV
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.41, 06-04-2022

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