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Message 1 of 6
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Touchscreen lost!!!

HP Recommended
24-g013nl
Microsoft Windows 10 (64-bit)

Good morning to everybody,

I bought this pc for my shop 2 years ago and all is good until yesterday.

The pc require the new version of Windows 10 Home 64 bit Versione: 18362.295 and after all the update process, the touchscreen driver, hid and all is lost...now I can see the right graphic card driver OK, but the monitor driver is a Generic monitor display.

Anyone can help me please?

Thanks and regard.

Matteo

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Message 2 of 6
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HP Recommended

Hey there! @Matclick,

 

Does the issue persist on the BIOS page?

 

Please share the product number of the PC to assist you better.

 

Try the steps recommended below.

 

To solve the issue you need to update the touch panel firmware and BIOS to the latest version.

 

Update the touch panel firmware using this link. Click Here

 

Update the BIOS using this link. Click Here

 

Also, Please try few steps recommended below.

 

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.


Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

 

Refer this article to know more information about touchscreen issues with the PC. Click Here

 

Hope to hear from you soon!

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Message 3 of 6
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HP Recommended

Thanks for your reply and sorry for my english, but i'm italian.

I have already tried your solution, but without good news.

Immagine1.jpgImmagine2.jpg

This is my actual situation and i don't say why!!

Thanks for your reply and for interesting.

Matteo

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Message 4 of 6
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HP Recommended

@Matclick,

 

Thanks for writing back to us.

 

Does the issue persist on the BIOS page?

 

Try running a touchscreen test from the system diagnostics page and check if the hardware is functioning correctly.

 

Refer this article to know more information about running system diagnostics test on the PC. Click Here

 

If the test fails it is a hardware issue with the PC. Please contact HP support for service options.

 

Contact HP support using this link. Click Here

 

Hope this helps!

Take Care!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Thanks to you!!

i've tried with your colleague but in the system diagnostic list there isn't touchscreen voice.

If you have another solution please write to me.

Matteo

 

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HP Recommended

@Matclick,

 

Thanks for writing back to us.

 

It certainly sounds like a hardware issue with the PC and there is nothing much we can do in this situation.

 

Please contact HP support for service options.

 

 

Take Care!

A4Apollo
I am an HP Employee

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