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PfisterInk
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Message 1 of 5
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Touchscreen not working, drivers gone.

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Hp Pavilion All In One b012 touch
Microsoft Windows 10 (64-bit)

The touch screen is not working. the drivers are gone and cant find drivers that will work. not sure if its a bios issue or what but ive done all of hp troubleshooting.

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Sdale83
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Message 2 of 5
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I've got exactly the same problem as you.

Mine stopped working on the 16th April.

It's weird, there was an update that happened the day before so I thought that was the problem so I uninstalled it but it didn't make a difference.

The driver has just vanished.

So frustrating!

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praveen196
HP Support Agent
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Message 3 of 5
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@PfisterInk & @Sdale83 Welcome to HP Community!

 

I understand that the touch screen is not working.

 

Do not worry. I will try to fix the issue.

 

I have a few steps that should resolve your concern:  

 

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

 

Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

 

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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Sdale83
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Message 4 of 5
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Thank you for your assistance.

 

I had already performed these tests and the touch screen did not work.

 

I can see my warranty has run out so I don't know what to do now.

praveen196
HP Support Agent
HP Support Agent
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Message 5 of 5
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@Sdale83

 

I understand your concerns.

 

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Or you can contact local service center for repair.

 

Have a nice day!!

 

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