Touchscreen on brand-New HP envy x360 is not working

[Danielssk710]

Help. Bought HP ENVY360 tonight and touchscreen is not working. I followed steps in device mgr and looked for an update. It said the best driver is installed already. What is the next step? Thanks!

[A4Apollo · Accepted solution]

Hey there! @Danielssk710, Thanks for stopping by the HP Support Forums!

I understand you have touchscreen issues with your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Is the touchscreen working in BIOS?

Please provide the product number of your PC to assist you better.

As you mentioned the touchscreen on your laptop has stopped functioning on your PC.

Try updating the graphics driver and BIOS on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Please try few steps recommended below.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, I suggest you update the Display driver from the Device Manager and check if this helps.

Follow the below steps:

1. Press Windows key + X and click on Device Manager.

2. Expand Display Adaptor.

3. Right click on the video driver and select Update Driver Software. Once this is done, restart the computer and check if the issue persists.

Refer this article to further troubleshoot touchscreen issues with your PC.

Also, try running a touchscreen test on your PC using HP system diagnostics and check if the touchscreen is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

I'll keep an eye out for your response.

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Nick98]

I have the same problem as that guy. Totally new Envy x360 yet the touchscreen is completely not working, I have tried all the listed solutions in both of the replies to his post and nothing has worked. Please help  I don't wanna travel back to the shop.