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KevinLee1
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Solved!

Trouble with integrated Intel HD Graphics 4000

HP Recommended
h8-1360t
Microsoft Windows 7 (64-bit)

I am using the integrated graphics card because my dedicated AMD Radeon is done for. The problem is the the computer crashes when trying to do anything with OpenGL (and even in some cases with DirectX 11) even though it SHOULD be supported up to 4.0.

 


Report Date: 12/20/2019
Report Time[hh:mm:ss]: 03:39:14
Driver Version: 9.17.10.2932
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 11.0
Physical Memory: 10126 MB
Processor: Intel64 Family 6 Model 58 Stepping 9
Processor Speed: 3392 MHz
Vendor ID: 8086
Device ID: 0162
Device Revision: 09

 


* Processor Graphics Information *


Processor Graphics in Use: Intel(R) HD Graphics 4000
Video BIOS: 2124.0
Current Graphics Mode: 800 by 600

 

https://imgur.com/vpfKrfd

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Paul_Tikkanen
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Message 2 of 4
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Hi:

 

From the information I could find, the graphics driver your PC has is from 2013.

 

The only suggestion I can offer, would be to manually update the graphics driver to the latest version directly from Intel

 

Version: 15.33.48.5069     (Latest) Date: 5/15/2019

 

Here's how to do that.

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Download the W7x64 ZIP file version of the graphics driver from the link below (3rd one down on the left).

 

https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=814...

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

 

Go to the device manager, click to expand the Display Adapters device manager category

Click on the Intel HD graphics adapter listed there.

 

Click on the driver tab. Click on Update Driver.

 

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

 

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64 (setup information file), click Next, and the driver should install.

 

Be patient, as it can take a few minutes for the driver to completely install.

 

When the installation is finished, restart the PC.

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Paul_Tikkanen
Level 21
Level 21
132,322 122,499 20,139 30,885
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

From the information I could find, the graphics driver your PC has is from 2013.

 

The only suggestion I can offer, would be to manually update the graphics driver to the latest version directly from Intel

 

Version: 15.33.48.5069     (Latest) Date: 5/15/2019

 

Here's how to do that.

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Download the W7x64 ZIP file version of the graphics driver from the link below (3rd one down on the left).

 

https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=814...

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

 

Go to the device manager, click to expand the Display Adapters device manager category

Click on the Intel HD graphics adapter listed there.

 

Click on the driver tab. Click on Update Driver.

 

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

 

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64 (setup information file), click Next, and the driver should install.

 

Be patient, as it can take a few minutes for the driver to completely install.

 

When the installation is finished, restart the PC.

View solution in original post

KevinLee1
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That worked! However, is there any way to get more memory, as there doesn't seem to be enough, and the computer crashes as a result.

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Paul_Tikkanen
Level 21
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132,322 122,499 20,139 30,885
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I see from what you posted the other day that the PC has 10 GB of memory.

 

Under those circumstances the onboard graphics shared video memory is probably maxed out and the dedicated graphics shared system memory cannot be increased.  That is a fixed amount.

 

Since updating the graphics driver did not resolve the problem, you will need to replace the discrete video card.

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