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Trouble with start up of a new computer

HP Recommended
Example: hp all in one PC 24
Microsoft Windows 10 (32-bit)

Just now setting up my new hp all in one computer.  When  you turn the computer on the monitor is not coming on (the led on light is on and you can hear the hum of the computer)

HP Support Agent
HP Support Agent
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HP Recommended



I understand your concerns and would like to help


I suggest you perform a Power Drain and try setting up the computer again


  1. Turn off the computer.

  2. Disconnect all peripheral devices and remove all USB devices and media cards.

  3. Disconnect the AC power adapter.

  4. Press and hold the power button for at least 15 seconds.

  5. Reconnect the AC power adapter.

  6. Turn on the computer and keep tapping the F10 key till you see System Configuration Menu ( BIOS )

If you are unable to get to BIOS, please contact the store you purchased it from for a replacement or you can also contact HP Support

Click on this link - and select your Country to get the Contact details for HP Support


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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