Trying to reinstall hid-compliant touch screen (touchscreen driver now missing and not hidden)

[Christinasampso]

Hi.  I am trying to reinstall Hid-compliant touch screen driver.  It was originally hidden and "greyed out".  I followed HP Support's direction at this link https://support.hp.com/us-en/document/c03488148?jumpid=reg_r1002_usen_c-001_title_r0002, but I was not able to "enable" as step three requested. Since it did not give me the option to enable I went ahead and followed to step 5 as stated to do so at the link which was to uninstall and so I did. I got to step 6 and restarted my computer as it stated to do so and it said then I can reinstall...  Now, I restarted, went to device manager, hid-compliant touch screen has completely disappeared.  Also under device specifications it now states "no pen or touch input is available for this display.  

Please help.  I don't know what else to do.

Sincerely,

Christi

[Riddle_Decipher]

@Christinasampso

Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher.

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
• And does the mouse work fine? it doesn't go around randomly clicking things, does it?
  perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!