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salanikk
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Two cursors and one flickers

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HP Pavilion desktop with touch screen
Microsoft Windows 10 (64-bit)

Recently a second cursor has appeared on my screen in the upper left corner. I can't move it by touching it or with the main cursor. My main cursor (the one I can move with the mouse) flickers now. It is really annoying. I have the touch screen disabled because of previous problems with multiple mouses and flickering. Any suggestions to fix the problem this time?  It looks like Microsoft pushed an update on 4/3/19 because I see a lot of updates on that date including Microsoft Visual C ++2012, 2013, and 2015.

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Jeet_singh
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@salanikk,

 

Thank you for posting your query on HP Community,

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

Jeet_Singh
I am an HP Employee

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salanikk
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Thanks for the information and suggestion. I already have the HP support assistant installed and it is telling me that everything is up to date. I even checked the drivers since I saw other suggestions about outdated drivers, but they are up to date.

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Jeet_singh
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@salanikk,

 

As I understand you have followed the steps suggested and unfortunately nothing has helped to resolve this issue.

 

Run the System File Checker tool (SFC.exe)

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Let me know how it goes for further assistance!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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