Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-16-2020 11:09 AM - edited ‎09-16-2020 11:17 AM

HP Recommended
Product: z24n
Operating System: macOS 10.15 Catalina

I have a new (2020) MacBook Air, which shipped with a Thunderbolt / USB-C cable.  I just unboxed the z24n display and used that USB-C cable to connect my laptop to the display.  I can't get the laptop to see the display or vice-versa. I've used a few different cables. I read in an old thread that my cable may not transfer data, but I think that isn't the case now. I believe new MacBooks ship with the latest USB-C technology, capable of display. I also read about selecting Performance Mode in the Power Menu, but that also did nothing.  Any ideas?

 

Also, I should note that when I plug my laptop into the display, I get the familiar 'ding' that comes with the laptop charging.  So I know there's at least a charging connection there.  

 

(I've been using the USB-C port on the back of the display.)

 

Also, when I go into Sys Pref / Display / Option - Detect Displays, nothing happens.  The two devices aren't able to see each other from a data perspective.  Any ideas?

1 REPLY 1

‎09-16-2020 01:28 PM

HP Recommended

I believe the USB-C cable that ships with the the laptop is for power only.  It does not carry data.

 

You will need to purchase a USB-C 3.0/3.1 cable or Thunderbolt 3 cable to transfer data/video to the monitor.

While I may work for HP Inc, the views and opinions expressed here are my own.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.