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‎05-02-2020 07:03 AM

HP Recommended
Product: HP Pavilion Desktop - 570-p024na

Hello

 

I have connected a USB-C to HDMI & VGA converter to the USB-C slot in my desktop and then connected the HDMI to my 3rd screen but there is no display. Any way this can be resolved?

 

Many thanks in advance.

 

Ronak

3 REPLIES 3

‎05-09-2020 02:53 PM

HP Recommended

@ron1989

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue. Click here: https://support.hp.com/in-en/document/c04641829 to complete the troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎05-10-2020 04:06 AM

HP Recommended

Hello

 

Many thanks for your reply but the issue is not about setting up from display settings.

 

The USB-C is not being detected, that's the issue.

 

Regards,

 

Ron

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‎05-16-2020 05:03 PM

HP Recommended

@ron1989

 

I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

Keep me posted!

ECHO_LAKE
I am an HP Employee

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