cancel
Showing results for 
Search instead for 
Did you mean: 
ron1989
Level 1
5 2 0 0
Message 1 of 4
251
Flag Post

USB-C on Desktop PC

HP Recommended
HP Pavilion Desktop - 570-p024na

Hello

 

I have connected a USB-C to HDMI & VGA converter to the USB-C slot in my desktop and then connected the HDMI to my 3rd screen but there is no display. Any way this can be resolved?

 

Many thanks in advance.

 

Ronak

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
23,580 23,538 1,069 1,102
Message 2 of 4
Flag Post
HP Recommended

@ron1989

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue. Click here: https://support.hp.com/in-en/document/c04641829 to complete the troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
ron1989
Author
Level 1
5 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello

 

Many thanks for your reply but the issue is not about setting up from display settings.

 

The USB-C is not being detected, that's the issue.

 

Regards,

 

Ron

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,580 23,538 1,069 1,102
Message 4 of 4
Flag Post
HP Recommended

@ron1989

 

I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

Keep me posted!

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation