• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-09-2021 05:37 AM - last edited on ‎09-09-2021 01:02 PM by Retired

HP Recommended
Product: HP E273q
Operating System: Other

I am trying to connect my Nintendo Switch to my screen without having to disconnect my laptop and connect my switch, so I bought an HDMI to USB-C cable. 

My setup now is: My laptop is connected via HDMI and my Switch via USB-C. I have auto-switch on, so ideally what would happen is when I am using my laptop my screen displays my laptop, and when I am using my Switch my screen displays my Switch. 

However, whenever I connect the USB-C and try to use the monitor, the message "Unqualified USB-C cable" appears. It says that "it is recommended" to use a HP-approved cable, so there should be a solution I guess? But I can't seem to find it. 

 

The cable and the Nintendo are both new.

 

Thanks a lot in advance.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.