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HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 IDS Base Model

Okay to start off, at random times when I'm on my laptop; I wouldn't be able to click anything on the task bar nor the desktop. It works sometimes and doesn't work sometimes. But, lets say I have an application open, I wouldn't be able to click anything. Its a on and off thing. Help will be much appreciated. Overall, its unresponsive at random times.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

there is a recent bios update make sure you have the latest bios

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15.6-inch-gaming-laptop-pc-15-ec2000/21...

 

there are five different graphics drivers for your system.  please go here and put in your serial number to get the correct one.  If a problem post back here.

https://support.hp.com/us-en/drivers/desktops

 

generic help for Windows freezing up randomly

https://www.makeuseof.com/windows-10-fix-freezes/

 


I am a community volunteer and not work for HP.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

View solution in original post

2 REPLIES 2
HP Recommended

there is a recent bios update make sure you have the latest bios

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15.6-inch-gaming-laptop-pc-15-ec2000/21...

 

there are five different graphics drivers for your system.  please go here and put in your serial number to get the correct one.  If a problem post back here.

https://support.hp.com/us-en/drivers/desktops

 

generic help for Windows freezing up randomly

https://www.makeuseof.com/windows-10-fix-freezes/

 


I am a community volunteer and not work for HP.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

Try the links BeemerBiker, replied with. I will send them here as well.

there is a recent bios update make sure you have the latest bios

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15.6-inch-gaming-laptop-pc-15-ec2000/21...

 

there are five different graphics drivers for your system.  please go here and put in your serial number to get the correct one.  If a problem post back here.

https://support.hp.com/us-en/drivers/desktops

 

generic help for Windows freezing up randomly

https://www.makeuseof.com/windows-10-fix-freezes/

 

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