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- User-mode driver crash on HP EliteDisplay E273d Docking Moni...

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12-11-2024 05:28 PM - edited 12-11-2024 05:29 PM
Symptoms
I have a 2-monitor setup connected to my desktop, where the HP EliteDisplay E273d is the secondary monitor. On occasion (sometimes every few days, sometimes multiple times a day), both screens go black for a couple seconds before they come back with all the windows are relocated onto the primary.
Investigation
In the Event Viewer, these issues seem to coincide with Event ID 10110
"A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices."
and Event ID 10111
"The device HP EliteDisplay E273d Docking Monitor (location 0000.0014.0000.020.002.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."
The advice online suggests updating graphics drivers, but the issue happened earlier today even though I'm already on the latest NVIDIA Studio Driver (version 566.36 released on 2024/12/10).
I've also checked the monitor's driver in Device Manager, and it seems to be version 9.3.3324.0, from 2020/04/16. "Update Driver" doesn't find any new drivers to install.
Display driver info
Question
What can I do to investigate this further or resolve it altogether?
This issue strikes seemingly randomly, crashing one of my games every single time it happens. Even if it happens outside of gaming, like watching a video, it's still annoying to have the monitor to go dark and then have to reorganize my windows.