VH240a monitor goes black while using

[garnetgoldf]

VH240a monitor goes black intermittingly while using.

[hharih5]

Thanks for the post and Welcome to HP Forums

I understand that you are facing a concern with HP Monitor

There can be multiple reasons why this Blackout happened

To isolate this concern, you need to do certain precautionary Troubleshooting’s

• Do a Power Drain of the Monitor – Remove the Power cable and Data cable and press and hold the power button for 5 seconds and connect them back
• Still un-resolved – Proceed with second Option
• Blackout issue if happens intermittently can also be a concern with your VGA Card of the PC you are using – Make sure you have the Latest drivers and BIOS updated in the pc
• Try to isolate the issue by using a Different Monitor
• If different Monitor is working perfectly fine – then you need a Replacement Monitor
• If it is under warranty – call HP Support for the same

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope this helped.