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- Vertical purple line in the center of my monitor

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02-14-2018
12:19 PM
- last edited on
02-14-2018
12:28 PM
by
danny-r
My monitor has suddenly become bisected by a very thin purple line. I do a lot of design work, so this isn't going to work... I attempted a factory reset to the monitor, but the line is still there.
Unfortunately it's about 6 months out of warranty. Any tips for resolving this issue would be greatly appreciated.
Thank you
HP Pavilion 27xw 27-inch IPS LED Backlit Monitor
Product number:V0N26AA
[personal information removed]
02-15-2018 02:32 PM
Hi @aherndon ,
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
Dis-connect the VGA/HDMI cable, and check whether you could see the line. 🙂
If that's the case, I'd request you to contact HP's phone support team for further assistance.
HP Support can be reached by clicking on the following link: Open link: www.hp.com/contacthp/
Enter Product number or select to auto detect.Scroll down to "Still need help?
Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
Best regards,
Barachiel
I am an HP Employee