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Message 1 of 2
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Flag Post

Vertical purple line in the center of my monitor

HP Recommended
HP Pavilion 27xw 27-inch IPS LED Backlit Monitor

My monitor has suddenly become bisected by a very thin purple line. I do a lot of design work, so this isn't going to work... I attempted a factory reset to the monitor, but the line is still there. 


Unfortunately it's about 6 months out of warranty. Any tips for resolving this issue would be greatly appreciated. 

 

Thank you

 

HP Pavilion 27xw 27-inch IPS LED Backlit Monitor

Product number:V0N26AA

[personal information removed]

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @aherndon ,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

Dis-connect the VGA/HDMI cable, and check whether you could see the line. 🙂

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/

 

Enter Product number or select to auto detect.Scroll down to "Still need help?

 

Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

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