cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
93
Flag Post

Very frustrated consumer! How to deactivate Theft Mode in HP EliteDisplay E243m 23.8-inch Monitor?

HP Recommended
HP EliteDisplay E243m 23.8-inch Monitor

I would have chosen the board if one would be provided for monitors, but not even that choice is available, so I'm going with one that is not even related to my issue, JetAdvantage, Printing Applications and Services. 

I recently bought an HP EliteDisplay E243m 23.8-inch Monitor. All of a sudden a Theft Mode message has popped up on the screen, which renders the monitor unusable. I've searched for a solution to no avail. I found one that suggests pressing the "+" and "-" buttons at the same time, but such buttons are nowhere to be found on the monitor.

It's very frustrating to buy a product, only to not be able to use it. No instructions are provided in the Manual either.

Can somebody please provide an answer?

Thank you,

1 REPLY 1
Highlighted
Level 15
Level 15
27,778 27,539 2,439 8,981
Message 2 of 2
Flag Post
HP Recommended

@ysantopolo 

 

This is a guess provided in good faith - ignore it if not relevant.

 

I think you want / need / maybe already have the Display Assistant Software available from Portrait:

https://www.portrait.com/dtune/hwp/enu/

 

The HP Display Assistant Software is referenced in the  User Guide  on Page 2

Partial Excerpt

  • HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features

 

Apparently, the software can set / control / disable the "theft" settings.

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteDisplay E243m 23.8-inch Monitor 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation