Video drivers download not working for HP EliteDesk 800 G2 TWR

[staticdev]

Hello,

If I go to HP Support page to download drivers for PC:

https://support.hp.com/nl-nl/drivers/selfservice/hp-elitedesk-800-g2-tower-pc/7633297

Then I select my graphics card (Intel HD 530) in the option:

Intel video driver and control panel

26.20.100.7757 Rev. A. 323.6 MB Feb 13 2020

When I execute the executable on Windows 10 I get the error: Unsupported Operating System.

How can HP fix that?

Best regards,

staticdev

[Paul_Tikkanen]

Hi:

This is a peer to peer forum.  You will not get any reponses from HP here.

You can report any driver bugs to the HP Executive Team at the link below.

Executive Team: CEO email | HP® Official Site

You can see my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version from Intel...

Updating the Latest HD Graphics Driver from Intel...Skylake,... - HP Support Community - 7185608

[staticdev]

Paul thanks a lot for your answer. I sent a request to fix the download to the executive team.

I also tried installing Intel's Driver, but didn't work also. I am starting to suspect about the cable also, since my HP has Displayports only, and the monitor has only HDMI. My Displayport-HDMI cable from Vivanco might be reducing the signal also. There is no specification in the cable box of whether it uses Displayport 1.2 or 1.4.

[Paul_Tikkanen]

You're very welcome.