Video not projecting

[CherylVanIsle]

I can see other person but they cannot see me. What is wrong?

[Kuroi_Kenshi]

Hi @CherylVanIsle,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you can see the other person on video, but they cannot see you. Let’s go through a few steps to check what could be causing this.

Check camera selection in the app
Open the video call app settings and confirm the correct camera is selected.
If the wrong camera is chosen, your video may not be sent.

Verify camera permissions
Go to Settings > Privacy & security > Camera and make sure camera access is turned ON.
Also confirm the video app you’re using is allowed to access the camera.

Make sure your video is turned ON in the call
Check that the camera icon is enabled and not muted or turned off.
Some apps allow you to join a call with video disabled by default.

Test the camera outside the meeting app
Open the Windows Camera app to confirm your camera works normally.
If it doesn’t work here, the issue is system-related rather than app-specific.

Close other apps using the camera
Exit other video or camera apps running in the background.
Only one application can usually access the camera at a time.

Update or restart the video application
Close the app completely and reopen it, or check for updates.
App glitches can prevent video from transmitting correctly.

Restart the computer
A restart refreshes camera services and clears temporary conflicts.
This often resolves one-way video issues.

Check external camera or privacy shutter (if applicable)
If you’re using an external camera, ensure it’s securely connected.
Also check for a physical camera shutter or privacy switch on the device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[CherylVanIsle]

Thanks for your extensive reply. I am new to using this community (I guess I haven't had too many problems over the years of using HP products). I should have given more information in my initial request. I did do a "search" for troubleshooting prior to submitting my request for help. I have tried all of the things you suggested: I checked all the settings in my Settings (I only use the built-in camera); the video option in all app's I tried is "on". Others in the meetings are able to use the video so it must be proprietary to my computer. This problem started 6 weeks ago and I have not been able to resolve it; prior to this it worked fine. I ran diagnostics on my AIO numerous times; I reinstalled the drives. I really appreciate the time you took to make up your list. I have reviewed it in detail and I have tried all of these things but my video /camera is still not working today. I may have been using the wrong terminology: it's my camera that's not working. Any other suggestions?

[Kuroi_Kenshi]

Hi @CherylVanIsle,

Thank you for the response.

I understand your HP all-in-one camera stopped working about six weeks ago, even though it worked previously, diagnostics pass, drivers were reinstalled, and apps show video enabled. Let’s go through some deeper checks to isolate what’s happening.

Check Device Manager behavior when opening the camera
Open Device Manager and expand Cameras or Imaging devices.
Watch what happens when you open the Camera app—see if the camera disables, disappears, or shows a warning icon.

Show hidden devices in Device Manager
In Device Manager, click View > Show hidden devices.
Look for the camera listed as hidden or disabled and re-enable it if present.

Check camera error status
Right-click the camera (when visible) > Properties > Device status.
Any error code (Code 10, 43, 45) indicates Windows is disabling the camera when accessed.

Disable camera power management
In the camera’s Properties > Power Management tab, uncheck
“Allow the computer to turn off this device to save power,” then restart.

Check USB controller power settings
Expand Universal Serial Bus controllers.
For each USB Root Hub, disable power-saving in the Power Management tab and restart.

Verify Windows Camera Frame Server service
Open Services and confirm Windows Camera Frame Server is running and set to Automatic.
Restart the service once and test again.

Check for privacy or security blocking
Temporarily disable any antivirus, privacy protection, or webcam-shield features.
Some security software blocks camera access without showing an error.

Test with a new Windows user profile
Create a new local Windows user and sign in.
If the camera works there, the issue is tied to your original user profile.

Check BIOS camera setting
Restart the PC and press F10 to enter BIOS.
Confirm the internal camera is enabled under Security or System Configuration.

Check Windows update history timing
Review Windows Update history around six weeks ago.
Camera failures that start suddenly are often linked to a feature or driver update.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[CherylVanIsle]

First of all thank you so much for taking the time to give me many options to try to get my camera to work. Through nothing that I did, one day it worked, all day, and the next day it didn’t. The third day it worked for a split second while adjusting the slide camera up and down (HP AIO Pavilion model). It was obvious at this point that it was indeed a hardware problem. My machine is 9 years old so I took it to a local shop and they found that a wire as thin as a hair was frayed. I opted to have the camera removed from the sliding case and mounted to the monitor rather than sending it back to HP for a more costly repair. Lesson learned for my next purchase: the less moving parts, the better. 

Again, thanks for your support!