Video problems on HP Omen 870-011ng

[Psychobos]

I bought the pc around 2 months ago and everything worked perfeclty. Now when i start it up on the monitor i see only the backlight and my cursor. Mouse works just fine, HDMI cable is plugged in the graphics card ( nvidia gtx 1070) tested the monitor on another pc worked just fine, i've no clue what to do next. Best regards.

[The_Fossette]

Hi @Psychobos,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to windows and stuck on a black screen.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2oFlOWC

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Psychobos]

No hardware changes and the only software change is i switched to avast antivirus. Couldn't troubleshoot the pc, i try and nothing happens.

[The_Fossette · Accepted solution]

Hi @Psychobos,

Thank you for the information.

I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2oFlOWC

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Psychobos]

Rolled back the BIOS, now my pc works, hopefully it stays working 🙂 

Thanks for all the help! 

[The_Fossette]

Hi @Psychobos,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers 🙂