Webcam Error

[smille09]

The webcam was working fine until the other day it wouldn't display video during a zoom meeting and when I go to the camera app I receive the following error. I tried the steps in the get help button but that didn't work. I looked in Device Manager and don't even see a driver for the webcam listed, even after doing Scan for Hardware Changes. I tried to look for the driver on the HP support website for my specific computer but I can't see one listed. Anyone have any ideas on what I can try next?

 

[savvy2]

that is common on all OEM makers web site, no text file click on each driver telling gee wiz all devices and chips it covers.

sure painful that.

1: first off does your PC support w10 64bit,  NO MODEL TOLD BY You  (service tag real model) I can not  guess.

2: next is the webcams most use a internal USB port so if USB drivers are mess this is a 1st thing to fix.

after all the camera is not seen in DM that imlies it is dead or USB is dead, so the scans can not find the cam.

HP has  driver check agent why not use that?

AIO 24 means zero to me. (it generic series name) only.  (HP sells vast models to vast countries I assume yours is USA)

here is one reAL name  24.

24" inch screen, means little.

with

HP Truevision FHD IR camera with dual array digital microphone

or

All-in-One - 24-k0205st  HP All-in-One - 24-df0138xt

HP 24-dp0140z AiO PC

or long list I refuse to type.

all found the huge list , at HP.

https://support.hp.com/us-en/drivers/selfservice/identify?q=aio%2024&filter=&origin=drivers&devicety...

see why we aSK, SURE.