Webcam drivers for HP AIO XA 0400 ND

[Yeesssss112]

Hi all,

I'm still really happy with my HP AIO and  I just opened it and updated my HDD's to SSD and added some RAM to it.

I did a clean install of Windows 11 and it works flawlessly, but there is one problem:

I don't see any camera installled and I cannot find it in device management. So I know I need to add the drivers, but I checked the HP website and I just can't find any webcam drivers:

https://support.hp.com/us-en/drivers/hp-pavilion-all-in-one-pc-27-xa0000i/model/29625745

Can anyone help perhaps and direct me to the right link to download the drivers? I cannot have any meetings via my desktop anymore for now 😞

Cheers, much appreciated!

Jan

[A_Gayathri]

Hi @Yeesssss112,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Pavilion All-In-One and that your SSD and RAM upgrades went well. For the webcam issue, let's troubleshoot step by step:

Check Device Manager:

• Open Device Manager (you can search for it in the Start menu).
• Look for any device listed under "Imaging devices," "Cameras," or "Unknown devices."
• If you see your webcam listed, right-click on it and select "Update driver."

Check BIOS Settings:

• Restart your computer and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, Esc, or Del during startup).
• Look for any settings related to the webcam and ensure it is enabled.

HP Support Assistant:

• Install the HP Support Assistant from here.
• Run the application, and it will automatically detect missing drivers and install them.

Windows Update:

• Go to Settings > Update & Security > Windows Update and check for updates. Sometimes Windows Update can find and install the necessary drivers.

Manual Driver Search:

• On the HP support page you linked, under the "Driver-Keyboard, Mouse and Input Devices" section, download and install any drivers listed there, as sometimes webcam drivers are included in these packages.

Refer to this document: HP Pavilion All-in-One - 27-xa0400nd User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Yeesssss112]

Hi Gaya,

Thank you for your reply. 

This is unfortunately of no aid, but I appreciate the help.
There is no webcam anymore in the device manager menu. Moreover, also my mic does not work anymore, but I suppose it is related to the webcam.

I could not retrieve any info about a webcam in the BIOS settings too, it's like it has completely vanished.

And pls don't get me started about the HP Support assistant program. I also used that one, as I thought it could help, so it prompted a BIOS update and I downloaded it:

Appeared that it was the wrong BIOS for my AIO and it completely crashed, terrible! Seemed that the BIOS was corrupted afterwards....

I just don't understand how a webcam (and mic) can disappear from the device manager?

Best,
J

[A_Gayathri]

Hi @Yeesssss112,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.