When the computer is turnning on the screen work but when its on home the screen dont show up

[D961]

So when am turning the pc on the screen shows up but when it will finish the setting up the home screen dont show up its just blank but the pc still works same as touchscreen its just the screen dont come up

[Betty0610]

@D961

Welcome to the HP Support Community.

Have you reset the computer to release excessive static? If not, use the below steps:

· Ensure your device is OFF. 

· Unplug all the external devices (If any). 

· Disconnect the power cord from the PSU, 

· Press and hold the power button for about 30 seconds. 

· Connect the power supply (power cord). 

· Press the power button to turn on your desktop.

Meanwhile, here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!