Windows HDR device not supported

[WTNVBFL1]

My monitor has not worked with the OS request of using 8Bit or created color depth. It maybe the GPU I am using: NVIDIA Geforce GTX 1070 which may not like to communicate via HDMI depending on version, from what information I can find anyway. The solution for some has been using DP which it not an option for me.  I cannot find if the included HP HDMI cable is 1.4 or 2.0. The tag on the cable shows: HP917445-002031

The user guide and Maintenance and Service Guide "32s model," which is what popped up as a selection under my registered product, does not give part # for the included HDMI cable.  Is it 1.4 or 2.0?  Trying to find the printed information on the cable itself is not an option for me as all my cables are secured in place at intervals, labeled, and routed very neatly from point A to point B.  yes, possible OCD here. 

Product number	6XJ00AA 32f
Resolution	FHD (1920 x 1080 @ 60 Hz)

[Alden4]

Hi @WTNVBFL1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue with your HP 32f Display and Windows HDR. The error message "HDR device not supported" indicates that your monitor may not be compatible with High Dynamic Range (HDR) content on Windows. Here are a few steps you can take to troubleshoot and potentially resolve the issue.

• Update Drivers and Windows: Make sure your graphics card drivers and Windows operating system are up to date. Sometimes, updated drivers can improve compatibility with HDR displays.
• Check Monitor Compatibility: Verify that your HP 32f Display is indeed an HDR-compatible monitor. Not all monitors support HDR, and some models might have limited or partial HDR support.
• Adjust Display Settings: On Windows, go to Settings > System > Display, and under the "Windows HD Color" section, check if "Play HDR games and apps" is turned on. If it's already turned on and you're still encountering the issue, you might want to turn it off and see if that resolves the problem.
• Graphics Card Settings: Some graphics cards have their own settings for HDR. Check your graphics card's control panel for any specific HDR settings. Ensure that HDR is enabled both in Windows and on your graphics card settings.
• Cable and Connection: Ensure that you're using an appropriate HDMI or DisplayPort cable that supports HDR. Older cables might not be capable of carrying the necessary HDR signal. Additionally, make sure the cable is securely connected to both the monitor and your computer.
• Check Monitor Settings: Navigate through your monitor's settings menu to see if there are any specific HDR settings that need to be enabled. Your monitor's user manual can provide guidance on accessing and adjusting these settings.
• Test HDR Content: Try playing HDR content, such as HDR-enabled videos or games, to see if the issue persists. This can help you confirm whether the problem is related to your monitor's compatibility with HDR.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[WTNVBFL1]

Hi Alden4,

You are correct with the statement " encountering an issue with your HP 32f Display and Windows HDR."  However, I was asking for assistance with the included HDMI cable. I would assume it would be HS but without any printed documents to reference I do not want to assume anything; I hope you understand. The pdf file for HP 32f does not specifiy the specs for the included HDMI cable.

I included the model and product numbers hoping HP associates/support team would help.  Prior to posting on this forum, I'd completed troubleshooting which included all the steps you listed but thank you. Would you be able to just give me a yes or no answer - did the new unopened monitor I purchased from Best Buy include (or should have included) a HDMI highspeed cable?  There was one in the box, and I am using it. However, I cannot see any printing on the cable. Only a white tag which has HP 917445-0022031 and a barcode.

[Alden4]

Hi @WTNVBFL1.

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support