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‎06-26-2024 02:07 AM - edited ‎06-26-2024 05:19 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-aa0000 (7M3L1AV)
Operating System: Microsoft Windows 11

Hello!

 

Windows Hello stopped working on my brand-new laptop

 

"We couldn't find a camera compatible with Windows Hello Face"

 

And there's an error in the HP IR Camera 

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

 

 

1 REPLY 1

‎06-26-2024 04:27 AM - edited ‎06-26-2024 05:19 AM

HP Recommended

The support team recommended updating BIOS and it did not help

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