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‎04-25-2023 05:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Since there is no specific community for monitor support so I'm hoping this group can help.  I actually have 2 HP monitors, a Z38c and an E24q G4.  I've tried updating their firmware by directly running the update software and through the HP Display Center.  The firmware update for both monitors fail with no specific error.

 

I have both connected via HDMI and USB.

 

The main reason I am trying to update is because, on the Z38c, whenever I return to after the monitor goes to sleep, it "glitches".  There is a distortion that flashes along the monitor for about a minute then stops.

 

Also, I am running this connected to a MS Surface, not an HP desktop/laptop if that matters.

 

Thank you.

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