• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-22-2016 02:21 PM

HP Recommended
Product: HP Touchsmart Envy 20
Operating System: Microsoft Windows 10 (64-bit)

HP P/N:692297-001

 

 

The computer powers up , the fan is running but nothing shows up on the screen. its black.

 

i am a pc tech and i need help.

 

 

dan in tampa

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2016 12:51 PM

HP Recommended

@dan_tampa, I understand the fan is running, but the screen is blank. 

 

Please perform power drain. Follow the steps below:


Press and hold down the Power button for about 15 seconds to drain any residual static charge from the main board. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices. Press the Power button to turn on the computer.

 

Please check, if there is a HP logo is showing up while power on, if yes, go to BIOS and perform restore factory settings as defaults in BIOS. Check if external monitor works. 

 

Feel free to post for assistance.

GeekMak
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-26-2016 12:51 PM

HP Recommended

@dan_tampa, I understand the fan is running, but the screen is blank. 

 

Please perform power drain. Follow the steps below:


Press and hold down the Power button for about 15 seconds to drain any residual static charge from the main board. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices. Press the Power button to turn on the computer.

 

Please check, if there is a HP logo is showing up while power on, if yes, go to BIOS and perform restore factory settings as defaults in BIOS. Check if external monitor works. 

 

Feel free to post for assistance.

GeekMak
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.