broken screen

[meganflores2709]

my desk top all in one has a broke screen but i really need to get file from that hard drive , how would i do that?

[VikramTheGreat]

Hi @meganflores2709,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP All-in-One desktop has a broken screen but the system is otherwise functional, you can still recover your files using one of the following methods, However if you are not a Technician, request to get in touch with a Technician to get help removing the components and they can help retrieving the data for you:

Option: Remove the Hard Drive and Access It from Another PC ( Only with the Help of an Expert)

This is the most reliable method when the screen is unusable and no external display is supported.

Steps:

1. Power off the PC and unplug all cables.
2. Place the unit face down on a soft surface.
3. Remove the back panel using a screwdriver (refer to your model’s HP Maintenance and Service Guide).
4. Locate and remove the internal hard drive (usually 2.5" or 3.5" SATA).
5. Connect the drive to another working PC using:
   • A SATA-to-USB adapter, or
   • A hard drive docking station, or
   • An external hard drive enclosure.
6. The drive will appear as an external drive on the second PC, allowing you to copy your files.

🔍 You can find your model’s disassembly instructions by searching “[Your HP Model] Maintenance and Service Guide” on HP Support.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support