• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎05-27-2021 11:03 PM

HP Recommended
Product: HP ENVY Laptop 13-aq0xxx
Operating System: Microsoft Windows 10 (64-bit)

camera not attached 0xa00f4244 and on the device manager, theres no cmarea icon. maybe the driver camera is a problem

 

Helmalia16_0-1622178025787.png

Helmalia16_1-1622178066927.png

i've been tried to troubleshotin or check for update device or see on youtube or contact Quick HP Support Assitent. what should i do? i need camera for zoom class. please help.

1 person had the same question
1 REPLY 1

‎05-31-2021 06:37 AM - edited ‎05-31-2021 06:37 AM

HP Recommended

@Helmalia16

 

Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you perform a Reset and then run the updates

 

Link: https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...

 

Keep me posted


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.