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‎05-27-2021 11:03 PM

HP Recommended
Product: HP ENVY Laptop 13-aq0xxx
Operating System: Microsoft Windows 10 (64-bit)

camera not attached 0xa00f4244 and on the device manager, theres no cmarea icon. maybe the driver camera is a problem

 

Helmalia16_0-1622178025787.png

Helmalia16_1-1622178066927.png

i've been tried to troubleshotin or check for update device or see on youtube or contact Quick HP Support Assitent. what should i do? i need camera for zoom class. please help.

1 person had the same question
1 REPLY 1

‎05-31-2021 06:37 AM - edited ‎05-31-2021 06:37 AM

HP Recommended

@Helmalia16

 

Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you perform a Reset and then run the updates

 

Link: https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...

 

Keep me posted


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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