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chong1
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camera not working

HP Recommended
pavillion laptop 13
Microsoft Windows 10 (64-bit)

camera doesn't work even after restarting.  

 

2020-05-04 (16).png

3 REPLIES 3
sandytechy20
HP Support Agent
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@chong1

 

Welcome to HP support community.

 

Here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

 

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

 

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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chong1
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hello Sandytechy20,

I have tried all the steps of uninstalling and installing again - it does not work.  the camera light is on but the photo capture is not working.  the camera device is malfunction - I think.

 

thank you for your help. 

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sandytechy20
HP Support Agent
HP Support Agent
26,769 26,642 1,466 1,535
Message 4 of 4
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@chong1

 

Create a new user account and check if that works.

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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