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Skynet2029
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Message 1 of 2
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Solved!

computer startup problems

HP Recommended
ENVY Phoenix 810-115el
Microsoft Windows 10 (64-bit)

Hi, when the pc is turned on, after the initial screen with the hp logo, a black screen occurs and windows does not start. Hardware test result (video card):  ID error  94GCGF-75UA11-X87R6J-Q2UG03. what does it mean?

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Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Skynet2029

 

Welcome to the HP Support Community. 

 

The Failure ID is related to the Graphics Memory Failure. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 2 of 2
Flag Post
HP Recommended

Hi @Skynet2029

 

Welcome to the HP Support Community. 

 

The Failure ID is related to the Graphics Memory Failure. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

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