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10-28-2021 11:18 AM
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I understand that your HP TouchSmart computer is not working correctly. If you have already performed the steps from the document HP TouchSmart PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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