computer won’t turn on

[aly17]

I will turn it on and it’ll show it’s on, but the screen is black

[Echo_Lake]

@aly17

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP TouchSmart computer is not working correctly. If you have already performed the steps from the document HP TouchSmart PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
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