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12-14-2018 11:01 AM
I need a quick fix, please!
I have the Touch Smart 610 Desktop. I have reviewed the past posts regarding the mouse/cursor randomly jumping around the screen. The fixes I am able to try have not worked for me. In my devise manager there are many human interface devises yet wireless pointing devices but none of them are described or mentioned by name so dealing with those has not been an option.
12-15-2018 02:10 PM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the mouse cursor. I will be delighted to assist you here.
Check the Mouse options under control panel:
Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."
If the issue persists, attempt the below steps:
Attempt using an alternate/external mouse.
(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,
However, if the external mouse doesn't work either, it could be a software/driver issue).
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
1. Click on Start and type ‘Device Manager’.
2. Click Device Manager.
3. Click + sign next to Mouse.
4. Right-click on mouse entry and choose "uninstall".
5. Restart your computer.
Hope this helps. Let me know how it goes. 😉
I am an HP Employee
12-19-2018 10:18 AM
It did not help. I also disabled all other installed mouse software, have only the new Microsoft bluetooth mouse installed, and turned it off on the mouse itself and the cursor still jumps around on the screen.
Is there a way to turn off the touch screen alltogether??
12-19-2018 06:56 PM
Thanks for the response.
Follow the below steps and you'll be good to go 🙂
On some touchpads, you can turn on or off the Touchpad by double tapping in the upper left corner of the Touchpad. Double tap to turn the Touchpad on, repeat to turn the Touchpad off.
Figure : Touchpad On/Off Switch
Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset (in English). A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
Be sure you have the latest drivers for your Touchpad. Use the following steps to install the latest drivers.
Go to the HP Drivers and Downloads web page. Enter your computer model number and then click Go.
Select your computer model from the list of results.
Select your operating system from the drop-down menu and then click Next.
Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices.
Click the Download button next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.
More assistance available: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/touch-pad/m-p/6797762
Let me know. 🙂
I am an HP Employee
12-25-2018 10:25 PM
There is nothing on my control panel named TouchPad. I have a TouchSmart610 Desktop. I found my own solution. There is a Pen and Touch choice on my Control Panel. The Touch tab does not resemble anything I've read about on any of the cursor/mouse jumping solutions. But I did UNCHECK "Use your finger as an input device" and my problem is solved. On the other hand, I can no longer use my TouchSmart as a touch computer screen. Oh well. At least I can type and keep in all in the same window.
12-26-2018 08:07 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution for this concern.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee