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‎09-23-2020 01:33 PM

HP Recommended
Product: Example: HP M7287C
Operating System: Other

I set up my old HPM7257C desktop that had been stored for a couple of years. The monitor keeps going to sleep and I don't know if the key board and mouse (wireless) work. The light on te box that plugs into back of PC doesn't light up when I try to sync. them. What can I do?. Thanks Davey3

1 REPLY 1

‎09-26-2020 02:54 PM - edited ‎09-26-2020 02:55 PM

HP Recommended

@Davey3

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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